Outage in Box

[MAJOR] Issues impacting all services

Resolved Major
October 06, 2023 - Started about 2 years ago - Lasted 6 minutes
Official incident page

Incident Report

We have experienced a full outage to all services but have issued a fix to the services and are currently monitoring the fix. We are continuing to monitor the fix and will post an update when more information is available.
Components affected
Box Preview Box Search Box Workflows and Automations Box Uploads/Downloads Box Sharing (Shared Links) Box Collaboration Box Email Notifications Box Governance (Retention, Legal Holds) Box Accessible Site (a.box.com) Box Admin Console & Functionality Box Comments and Tasks Box Login/SSO

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/06/2023 05:55PM

After further monitoring, this incident is now considered resolved. All Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

MONITORING about 2 years ago - at 10/06/2023 05:49PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 10/06/2023 05:49PM

We have experienced a full outage to all services but have issued a fix to the services and are currently monitoring the fix.

We are continuing to monitor the fix and will post an update when more information is available.

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