Outage in Box

[Major] Some customers may experience public shared links redirecting to a login prompt

Resolved Major
November 14, 2024 - Started 2 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Our team is currently investigating an issue with the public shared link, where users are being redirected to a login prompt. We will provide additional information as it becomes available.
Components affected
Box Sharing (Shared Links)
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 11/14/2024 06:33PM

After further monitoring, this incident is now considered resolved. Search Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 2 days ago - at 11/14/2024 05:47PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 11/14/2024 05:44PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 11/14/2024 04:49PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 11/14/2024 04:47PM

Our team is currently investigating an issue with the public shared link, where users are being redirected to a login prompt.
We will provide additional information as it becomes available.

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