Outage in Box

[Critical] Customers may experience issues with Login and All Files page

Resolved Major
March 19, 2025 - Started 17 days ago - Lasted 30 minutes
Official incident page

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Outage Details

Our team is investigating an issue with the login page, authentication, and All files page. Users may see errors or slowness when attempting to access to Box. We will provide additional information as it becomes available.
Components affected
Box Login/SSO
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 03/19/2025 11:26AM

After further monitoring, this incident is now considered resolved. Our Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 17 days ago - at 03/19/2025 11:23AM

Our team is still monitoring the issue and is seeing improvement for authentication and accessing to the All Files page. We are continuing to monitor for any additional impact.

INVESTIGATING 17 days ago - at 03/19/2025 11:12AM

We are continuing to investigate this issue.

INVESTIGATING 17 days ago - at 03/19/2025 10:58AM

Our team is investigating an issue with the login page, authentication, and All files page. Users may see errors or slowness when attempting to access to Box. We will provide additional information as it becomes available.

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