Outage in Box

[Outage] Some Users Unable to View All Files and API Pages

Resolved Major
March 03, 2025 - Started about 2 months ago - Lasted 39 minutes
Official incident page

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Outage Details

We are currently investigating an issue where some users may be unable to view their All Files and API pages. We will provide additional information as it becomes available.
Components affected
Box Content API Box Login/SSO
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/03/2025 11:03AM

No additional impact has been observed and this issue is considered fully resolved. If you are still experiencing any issues, please contact us via https://support.box.com.

MONITORING about 2 months ago - at 03/03/2025 10:41AM

We have taken action to remediate this incident and are no longer seeing the issue occurring. We are continuing monitoring to ensure there is no additional impact.

INVESTIGATING about 2 months ago - at 03/03/2025 10:27AM

We are currently investigating an issue where some users may be unable to view their All Files and API pages. We will provide additional information as it becomes available.

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