Outage in Box

[Critical] Issues with All Files Page, API calls, Logins and Box Notes

Resolved Major

September 15, 2025 - Started 6 months ago - Lasted about 2 hours
Official incident page

Incident Report

Our team is investigating an issue with All Files Page, API calls, Logins and Box Notes. Users may see errors or slowness when using Box. We will provide additional information as it becomes available.

Components affected

Box Content API Box Web Application Box Login/SSO

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 09/15/2025 11:46AM

After further monitoring, this incident is now considered resolved. Our Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 6 months ago - at 09/15/2025 11:09AM

Our team has taken steps to remediate this issue and is seeing improvement for our services. We are continuing to monitor for any additional impact.

IDENTIFIED 6 months ago - at 09/15/2025 10:33AM

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

IDENTIFIED 6 months ago - at 09/15/2025 10:01AM

Our team has identified the underlying cause of this issue and is working to take remediating steps. We're still observing issues with Box Sign. We will provide additional updates as they become available.

INVESTIGATING 6 months ago - at 09/15/2025 09:54AM

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