Outage in Box

[Major] Box Shuttle Service Seeing Issues Creating New Jobs

Resolved Major
March 25, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating an issue affecting new job creations via the Box Shuttle service. The issue began at approximately 6am PST. We will provide more information as soon as it is available.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/25/2025 04:44PM

After further monitoring, this incident is now considered resolved. Box Shuttle Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING about 1 month ago - at 03/25/2025 04:08PM

Our team has taken steps to remediate this issue and is seeing improvement for Box Shuttle service. We are seeing most new Shuttle jobs creating now without issue. We are continuing to monitor for any additional impact.

INVESTIGATING about 1 month ago - at 03/25/2025 03:44PM

We are investigating an issue affecting new job creations via the Box Shuttle service. The issue began at approximately 6am PST. We will provide more information as soon as it is available.

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