Outage in Box
[Outage] Issues with Box AI
Resolved Major
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Outage Details
We are investigating an ongoing issue affecting Box AI. Users may experience problem using Box AI. We will provide more information as soon as it is available.
Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 08/13/2025 10:40AM
After further monitoring, this incident is now considered resolved. Box AI Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
MONITORING
about 14 hours ago - at 08/13/2025 09:58AM
We're still observing issues with AI features on Box Hubs. We are continuing to monitor for any additional impact.
MONITORING
about 15 hours ago - at 08/13/2025 08:58AM
We're still observing issues with AI features on Box Hubs. We are continuing to monitor for any additional impact.
MONITORING
about 16 hours ago - at 08/13/2025 08:24AM
We're still observing issues with AI features on Box Hubs. We are continuing to monitor for any additional impact.
MONITORING
about 17 hours ago - at 08/13/2025 07:35AM
Box AI has been mainly recovered, but we're still observing issues with AI features on Box Hubs. We are continuing to monitor for any additional impact.
MONITORING
about 17 hours ago - at 08/13/2025 07:17AM
The issue has been mitigated, and we are monitoring the results.
MONITORING
about 18 hours ago - at 08/13/2025 06:29AM
The issue has been mitigated, and we are monitoring the results.
IDENTIFIED
about 18 hours ago - at 08/13/2025 06:25AM
The problem has been identified, and we are observing a trend towards recovery.
INVESTIGATING
about 18 hours ago - at 08/13/2025 06:07AM
We are continuing to investigate this issue.
INVESTIGATING
about 19 hours ago - at 08/13/2025 05:11AM
We are investigating an ongoing issue affecting Box AI. Users may experience problem using Box AI. We will provide more information as soon as it is available.
Latest Box outages
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