Outage in Box

[Outage] Issues with Box AI

Resolved Major

August 13, 2025 - Started 8 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are investigating an ongoing issue affecting Box AI. Users may experience problem using Box AI. We will provide more information as soon as it is available.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/13/2025 10:40AM

After further monitoring, this incident is now considered resolved. Box AI Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 8 months ago - at 08/13/2025 09:58AM

We're still observing issues with AI features on Box Hubs. We are continuing to monitor for any additional impact.

MONITORING 8 months ago - at 08/13/2025 08:58AM

We're still observing issues with AI features on Box Hubs. We are continuing to monitor for any additional impact.

MONITORING 8 months ago - at 08/13/2025 08:24AM

We're still observing issues with AI features on Box Hubs. We are continuing to monitor for any additional impact.

MONITORING 8 months ago - at 08/13/2025 07:35AM

Box AI has been mainly recovered, but we're still observing issues with AI features on Box Hubs. We are continuing to monitor for any additional impact.

MONITORING 8 months ago - at 08/13/2025 07:17AM

The issue has been mitigated, and we are monitoring the results.

MONITORING 8 months ago - at 08/13/2025 06:29AM

The issue has been mitigated, and we are monitoring the results.

IDENTIFIED 8 months ago - at 08/13/2025 06:25AM

The problem has been identified, and we are observing a trend towards recovery.

INVESTIGATING 8 months ago - at 08/13/2025 06:07AM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 08/13/2025 05:11AM

We are investigating an ongoing issue affecting Box AI. Users may experience problem using Box AI. We will provide more information as soon as it is available.

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