Outage in Box

[Minor] Customers may be experiencing issues with uploads and downloads

Resolved Minor
March 21, 2025 - Started 15 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating an ongoing issue affecting uploads and downloads. We will provide more information as soon as it is available.
Components affected
Box Uploads/Downloads
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 03/21/2025 06:07PM

After further monitoring, this incident is now considered resolved. Our Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 14 days ago - at 03/21/2025 05:40PM

Our team has taken steps to remediate this issue and is seeing improvement for uploads and downloads. We are continuing to monitor for any additional impact.

IDENTIFIED 14 days ago - at 03/21/2025 05:21PM

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

INVESTIGATING 15 days ago - at 03/21/2025 04:53PM

We are continuing to investigate this issue.

INVESTIGATING 15 days ago - at 03/21/2025 04:50PM

We are continuing to investigate this issue.

INVESTIGATING 15 days ago - at 03/21/2025 04:50PM

We are investigating an ongoing issue affecting uploads and downloads. We will provide more information as soon as it is available.

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