Outage in Box
[Medium] Issues with Zip Downloads
Resolved MajorIncident Report
Summary AI Generated
Box experienced a ~2.4-hour outage affecting Zip Downloads in the Web Application, during which users encountered errors or slowness when attempting to download folders. The team identified the root cause and applied remediation steps, which restored service. The incident was fully resolved after a monitoring period confirmed stability.
Our team is investigating an issue with Zip Downloads in the Box Web Application. Users may see errors or slowness when attempting to download folders from Box. We will provide additional information as it becomes available.
Components affected
Box Uploads/DownloadsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 06/25/2026 09:47PM
After further monitoring, this incident is now considered resolved. The Zip Downloads service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
MONITORING
25 days ago - at 06/25/2026 08:29PM
Our team has taken steps to remediate this issue and is seeing improvement for the Zip Downloads service. We are continuing to monitor for any additional impact.
IDENTIFIED
25 days ago - at 06/25/2026 07:59PM
We are continuing to work on a fix for this issue.
IDENTIFIED
25 days ago - at 06/25/2026 07:50PM
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
INVESTIGATING
25 days ago - at 06/25/2026 07:29PM
Our team is investigating an issue with Zip Downloads in the Box Web Application. Users may see errors or slowness when attempting to download folders from Box. We will provide additional information as it becomes available.
Latest Box outages
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[Medium] Issue with Multiple Box Services - about 1 month ago
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