Outage in Brandwatch

Consumer Intelligence - Alerts Loading issue

Resolved Minor
May 06, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We’re currently investigating an issue affecting Consumer Intelligence, specifically the Custom Alerts feature. Users may encounter a “Server error” message when attempting to view their list of custom alerts. Our engineering team is actively investigating this with urgency. The issue appears to be intermittent. Thank you for your patience, and we apologize for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 05/06/2025 07:47PM

Thank you for your patience. This issue has been resolved.

INVESTIGATING 3 months ago - at 05/06/2025 06:46PM

We’re currently investigating an issue affecting Consumer Intelligence, specifically the Custom Alerts feature. Users may encounter a “Server error” message when attempting to view their list of custom alerts.

Our engineering team is actively investigating this with urgency. The issue appears to be intermittent.

Thank you for your patience, and we apologize for the inconvenience.

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