Outage in Brandwatch

Delay in Backfills for New and Edited Queries

Resolved Major
May 20, 2025 - Started about 6 hours ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating an issue impacting backfills for new and edited queries in Consumer Intelligence. As a result, these backfills are not progressing as expected. Our engineering team has identified a problem with one of our underlying services and is actively working to resolve it. At this time, there are no temporary workarounds available. We will provide further updates as soon as we have more information. Thank you for your patience as we work to restore full functionality.
Components affected
Brandwatch Listen Brandwatch Consumer Research Application
Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 05/20/2025 08:07PM

This incident has been resolved.

MONITORING about 1 hour ago - at 05/20/2025 07:44PM

A fix has been implemented, and we are monitoring results. Query backfills should no longer be delayed.

IDENTIFIED about 6 hours ago - at 05/20/2025 02:36PM

We are currently investigating an issue impacting backfills for new and edited queries in Consumer Intelligence. As a result, these backfills are not progressing as expected.

Our engineering team has identified a problem with one of our underlying services and is actively working to resolve it. At this time, there are no temporary workarounds available.

We will provide further updates as soon as we have more information. Thank you for your patience as we work to restore full functionality.

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