Outage in Brandwatch

Delay in Backfills for New and Edited Queries

Resolved Major

May 20, 2025 - Started 11 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an issue impacting backfills for new and edited queries in Consumer Intelligence. As a result, these backfills are not progressing as expected. Our engineering team has identified a problem with one of our underlying services and is actively working to resolve it. At this time, there are no temporary workarounds available. We will provide further updates as soon as we have more information. Thank you for your patience as we work to restore full functionality.

Components affected

Brandwatch Listen Brandwatch Consumer Research Application

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/20/2025 08:07PM

This incident has been resolved.

MONITORING 11 months ago - at 05/20/2025 07:44PM

A fix has been implemented, and we are monitoring results. Query backfills should no longer be delayed.

IDENTIFIED 11 months ago - at 05/20/2025 02:36PM

We are currently investigating an issue impacting backfills for new and edited queries in Consumer Intelligence. As a result, these backfills are not progressing as expected.

Our engineering team has identified a problem with one of our underlying services and is actively working to resolve it. At this time, there are no temporary workarounds available.

We will provide further updates as soon as we have more information. Thank you for your patience as we work to restore full functionality.

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