Outage in Brandwatch

Influence Discover Search and Reporting Disruption

Resolved Minor

August 14, 2025 - Started 8 months ago - Lasted 4 days
Official incident page

Incident Report

Investigating – We are currently experiencing a disruption to Influence Discover’s Search and Report generation features for Instagram, YouTube, and TikTok. At present, most Discover features are unavailable, though you can still view any reports that were generated prior to this incident. We are working to restore service and expects Instagram and YouTube functionality to return ASAP. We will continue to provide updates as more information becomes available.

Components affected

Brandwatch Discover Brandwatch Influence Platform

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/18/2025 10:00AM

This incident has been resolved.
Thank you for your patience.

MONITORING 8 months ago - at 08/15/2025 10:34AM

Monitoring – The issue affecting Discover Search has been resolved, and Search is now fully operational for Instagram, YouTube, and TikTok.

There is still an issue with generating TikTok Reports in Discover. Reports for Instagram and YouTube are functioning as expected. We are working to restore TikTok Reports and will provide further updates as progress is made.

IDENTIFIED 8 months ago - at 08/15/2025 08:58AM

Influence Discover’s Search is now fully functional for Instagram, YouTube, and TikTok.

Report generation is fully restored for Instagram and YouTube. We are continuing to work on restoring this functionality for TikTok

We will continue to provide updates as more information becomes available.

INVESTIGATING 8 months ago - at 08/14/2025 12:31PM

Investigating – We are currently experiencing a disruption to Influence Discover’s Search and Report generation features for Instagram, YouTube, and TikTok.

At present, most Discover features are unavailable, though you can still view any reports that were generated prior to this incident.

We are working to restore service and expects Instagram and YouTube functionality to return ASAP. We will continue to provide updates as more information becomes available.

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