Outage in Brandwatch

Engage: Feeds failing to load, replies to Facebook and Instagram content failing to send

Resolved Major
August 18, 2025 - Started 7 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently aware of an issue with Engage feeds failing to load or loading with a delay, and replies sent to Facebook and Instagram content failing to send. Our Technical team has been advised and we're treating this as a priority, and will provide all updates as swiftly as possible. We apologise for any inconvenience and frustration this issue has caused.
Components affected
Brandwatch Engage
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 08/18/2025 09:49AM

This incident has been resolved.
Thank you for your patience and understanding.

MONITORING 7 days ago - at 08/18/2025 08:29AM

A fix has been implemented, and the Engage module should now be working as expected.
We are actively monitoring to ensure everything remains stable.
Thank you for your patience.

INVESTIGATING 7 days ago - at 08/18/2025 06:44AM

We are currently aware of an issue with Engage feeds failing to load or loading with a delay, and replies sent to Facebook and Instagram content failing to send.

Our Technical team has been advised and we're treating this as a priority, and will provide all updates as swiftly as possible.

We apologise for any inconvenience and frustration this issue has caused.

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