Outage in Brandwatch

Publish: Posts becoming stuck in processing

Resolved Major
August 18, 2025 - Started 8 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing issues with posts becoming stuck in processing across Facebook, Instagram, Twitter/X and LinkedIn. Our Technical team has been notified and we are treating this as a priority, and will provide all updates as soon as they are available. We thank you for your patience and apologise for any frustration caused.
Components affected
Brandwatch Publish
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 08/18/2025 09:49AM

This incident has been resolved.
Thank you for your patience and understanding.

MONITORING 8 days ago - at 08/18/2025 08:38AM

A fix has been implemented.
We are actively monitoring the Publish module to ensure it is fully operational.
Thank you for your patience.

INVESTIGATING 8 days ago - at 08/18/2025 07:15AM

We are currently experiencing issues with posts becoming stuck in processing across Facebook, Instagram, Twitter/X and LinkedIn.

Our Technical team has been notified and we are treating this as a priority, and will provide all updates as soon as they are available.

We thank you for your patience and apologise for any frustration caused.

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