Outage in Brandwatch
Engage - Loading Errors
Minor
August 21, 2025 - Started 3 days ago
Official incident page
Official incident page
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Outage Details
We are aware of an issue with loading conversations and user profiles, as well as issues creating cases in Engage.
The development team is working on a fix with high priority.
Please continue to check back for updates. Thank you for your patience.
Components affected
Brandwatch EngageLatest Updates ( sorted recent to last )
MONITORING
about 1 hour ago - at 08/24/2025 11:27PM
Our Engage module is now loading and performing as normal. We thank you again for your ongoing patience, and ask that any users still encountering issues with our platform contact our Support team.
MONITORING
3 days ago - at 08/21/2025 11:20PM
A fix has been implemented and we are monitoring results in the Engage module.
Thank you for your patience.
INVESTIGATING
3 days ago - at 08/21/2025 08:52PM
We are aware of an issue with loading conversations and user profiles, as well as issues creating cases in Engage.
The development team is working on a fix with high priority.
Please continue to check back for updates. Thank you for your patience.
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