Outage in Brandwatch

Engage - Loading Errors

Resolved Minor
August 21, 2025 - Started about 2 months ago - Lasted 4 days
Official incident page

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Outage Details

We are aware of an issue with loading conversations and user profiles, as well as issues creating cases in Engage. The development team is working on a fix with high priority. Please continue to check back for updates. Thank you for your patience.
Components affected
Brandwatch Engage
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/26/2025 08:23AM

This incident has been resolved.
We appreciate your patience and understanding.

MONITORING about 2 months ago - at 08/24/2025 11:27PM

Our Engage module is now loading and performing as normal. We thank you again for your ongoing patience, and ask that any users still encountering issues with our platform contact our Support team.

MONITORING about 2 months ago - at 08/21/2025 11:20PM

A fix has been implemented and we are monitoring results in the Engage module.

Thank you for your patience.

INVESTIGATING about 2 months ago - at 08/21/2025 08:52PM

We are aware of an issue with loading conversations and user profiles, as well as issues creating cases in Engage.

The development team is working on a fix with high priority.

Please continue to check back for updates. Thank you for your patience.

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