Outage in Brandwatch

Consumer Research - Backfill delays potential dashboard errors

Resolved Major

August 29, 2025 - Started 8 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue impacting clients connected to one of our storage clusters. Affected users may experience the following: -Backfills not progressing -Dashboard errors appearing -Alerts/signals not firing -Mention editing not completing Our engineering team is actively working to resolve the issue. At this time, we do not have an estimated time to resolution. We will provide updates here as soon as more information is available. Thank you for your patience while we work to restore normal service.

Components affected

Brandwatch Consumer Research Application

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/29/2025 05:04PM

This incident has been resolved.

INVESTIGATING 8 months ago - at 08/29/2025 04:47PM

This incident has been resolved.

INVESTIGATING 8 months ago - at 08/29/2025 04:46PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 08/29/2025 03:17PM

We are currently investigating an issue impacting clients connected to one of our storage clusters. Affected users may experience the following:

-Backfills not progressing
-Dashboard errors appearing
-Alerts/signals not firing
-Mention editing not completing

Our engineering team is actively working to resolve the issue. At this time, we do not have an estimated time to resolution. We will provide updates here as soon as more information is available.

Thank you for your patience while we work to restore normal service.

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