Outage in Brandwatch
Consumer Research - Mention Processing
Resolved MinorIncident Report
We are currently experiencing delays in mention metrics processing across the platform. This began following the recent outage and has resulted in a backlog that is still being worked through.
Processing has resumed and we are seeing ongoing progress. Our engineering team is also assessing options to safely increase processing capacity while monitoring downstream systems.
This affects mention metrics generated within the past 24 hours. Backfilled data remains accurate.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 12/03/2025 03:30PM
This incident has been resolved.
IDENTIFIED
5 days ago - at 12/03/2025 07:56AM
We are continuing to work on a fix for this issue.
IDENTIFIED
6 days ago - at 12/03/2025 12:23AM
We are currently experiencing delays in mention metrics processing across the platform. This began following the recent outage and has resulted in a backlog that is still being worked through.
Processing has resumed and we are seeing ongoing progress. Our engineering team is also assessing options to safely increase processing capacity while monitoring downstream systems.
This affects mention metrics generated within the past 24 hours. Backfilled data remains accurate.
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