Outage in Brandwatch

Consumer Research & Social Media Management - Degraded YouTube Data Ingestion

Resolved Minor

December 03, 2025 - Started 5 months ago - Lasted about 22 hours
Official incident page

Incident Report

We’re seeing reduced performance in our YouTube data ingestion pipeline. This means new YouTube posts, comments or metrics may appear with delays, or in some cases may not ingest fully. Our engineering teams are investigating the root cause and monitoring the pipeline closely. Work is already underway to stabilise performance and restore normal ingestion levels. We’ll provide further updates as we learn more.

Components affected

Brandwatch Data Collection Brandwatch Listen

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 12/04/2025 05:40PM

This incident has been resolved.

IDENTIFIED 5 months ago - at 12/04/2025 04:19PM

We have switched to our alternative source of Youtube data for ongoing collection. More work is needed to reprocess data for the gap between the two sources. We anticipate a resolution in the next (approximate) hour.

INVESTIGATING 5 months ago - at 12/03/2025 07:46PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 12/03/2025 07:37PM

We’re seeing reduced performance in our YouTube data ingestion pipeline. This means new YouTube posts, comments or metrics may appear with delays, or in some cases may not ingest fully.

Our engineering teams are investigating the root cause and monitoring the pipeline closely. Work is already underway to stabilise performance and restore normal ingestion levels. We’ll provide further updates as we learn more.

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