Outage in Brandwatch

Consumer Research & Listen - Unable to create & edit Queries

Resolved Major
December 28, 2025 - Started 14 days ago - Lasted 2 days
Official incident page

Incident Report

We are currently experiencing an issue where new Queries and Quick Searches cannot be created or edited in our Consumer Research & Listen platforms. This issue has been escalated to our Engineering Team for further investigation. We sincerely apologise for any inconvenience or disruption this causes.

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 12/30/2025 09:56PM

This incident has been resolved.

IDENTIFIED 14 days ago - at 12/29/2025 08:03AM

The issue has been identified. Our Engineering team are investigating causes of instability to the affected services.

INVESTIGATING 14 days ago - at 12/29/2025 12:56AM

We are currently experiencing an issue where new Queries and Quick Searches cannot be created or edited in our Consumer Research & Listen platforms.
This issue has been escalated to our Engineering Team for further investigation. We sincerely apologise for any inconvenience or disruption this causes.

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