Outage in Brandwatch

Support Channels Down

Resolved Minor
January 09, 2026 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

Our chat and email support software provider is currently experiencing an outage. Replies to support inquiries may be significantly delayed. We appreciate your patience and understanding.
Components affected
Brandwatch Consumer Research Application Brandwatch Platform (Falcon)

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/09/2026 09:22PM

This incident has been resolved.

INVESTIGATING 2 days ago - at 01/09/2026 08:44PM

Our chat and email support software provider is currently experiencing an outage.

Replies to support inquiries may be significantly delayed. We appreciate your patience and understanding.

Latest Brandwatch outages

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Consumer Research - Mention Processing - about 1 month ago

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