Outage in Brandwatch
Delays Loading DMs and Comments in Engage
Resolved MinorIncident Report
We are currently investigating an issue causing delays when loading Direct Messages (DMs) and Comments within Engage. Our team is looking into the issue and working to identify the cause.
Our team is actively investigating the issue and will provide further updates as more information becomes available.
We apologise for the inconvenience and appreciate your patience while we work to resolve this.
Components affected
Brandwatch EngageTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 10/20/2026 02:50PM
The issue has been resolved and clients no longer experience delays.
MONITORING
27 days ago - at 10/20/2026 09:34AM
A fix for the issue has been released and we are monitoring the results.
INVESTIGATING
27 days ago - at 10/20/2026 09:09AM
We are currently investigating an issue causing delays when loading Direct Messages (DMs) and Comments within Engage. Our team is looking into the issue and working to identify the cause.
Our team is actively investigating the issue and will provide further updates as more information becomes available.
We apologise for the inconvenience and appreciate your patience while we work to resolve this.
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