Outage in Braze
US Email Events Delay
Resolved Minor
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Outage Details
Components affected
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Our vendor, Sparkpost, has updated their statuspage to confirm this incident has been resolved.
Sparkpost has implemented a fix and is continuing to monitor at this time. (https://status.sparkpost.com/incidents/d9mspnc0z15p)Braze US clusters are no longer experiencing delays as a result of this issue.
Sparkpost, an Email Service Provider of Braze, is reporting intermittent slowness on their Events API (https://status.sparkpost.com/incidents/d9mspnc0z15p) for the US region. Braze is experiencing delays in processing email events of 1-2 hours (e.g. deliveries, clicks, opens) in all US Clusters. Emails are still being delivered as expected and are not impacted by this. This is affecting only the reporting of email events.
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