Outage in Braze

Meta incident impacting WhatsApp Message Sending

Resolved Minor
April 03, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Braze Whatsapp message sending is currently impacted due to the reported Meta outage: https://metastatus.com/whatsapp-business-api Failed messages will continue to retry sending for up to 24 hours.
Components affected
Braze Outbound Messaging Braze Outbound Messaging Braze Outbound Messaging Braze Outbound Messaging Braze Outbound Messaging Braze Outbound Messaging Braze Outbound Messaging
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/03/2024 09:28PM

Meta has resolved their internal outage impacting WhatsApp Message Sending services. Braze has observed recovery for WhatsApp Message Sending. This incident is resolved.

https://metastatus.com/whatsapp-business-api

INVESTIGATING over 1 year ago - at 04/03/2024 07:45PM

Braze Whatsapp message sending is currently impacted due to the reported Meta outage: https://metastatus.com/whatsapp-business-api

Failed messages will continue to retry sending for up to 24 hours.

Latest Braze outages

Increased error rates for REST and SDK services across US clusters - about 1 month ago
Degraded performance for Dashboard and Time Series data in US05 - about 1 month ago
Issue impacting US01 and US05 clusters - about 1 month ago
SMS Delivery Delays and Failures to and from Multiple Networks in US for a Subset of Short Codes - about 1 month ago
Issue impacting US clusters - about 2 months ago

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