Outage in Braze

Email latency due to Sendgrid issue

Resolved Minor
April 23, 2025 - Started 7 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Braze has identified an issue impacting email latency for customers utilising Sendgrid as an Email Service Provider (ESP). Sendgrid has updated their Statuspage, communicating the issue here: https://status.sendgrid.com/incidents/6fj45kvpw8n3. Braze is actively monitoring the impact of the issue and working with Sendgrid to resolve.
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 04/23/2025 11:14PM

Twilio SendGrid has confirmed that it understands the root cause. They have mitigated that and are confident that this issue will not recur. Their engineers are working toward a long-term fix.

Please refer to SendGrid's Statuspage for additional details: https://status.sendgrid.com/incidents/6fj45kvpw8n3

MONITORING 7 days ago - at 04/23/2025 10:44PM

Our internal monitoring shows that latency has returned to normal levels as of ~6:30 pm ET.

Emails previously delayed have been processed, and no customers have queued messages. No messages were lost.

Twilio Sendgrid confirmed to Braze at 6:42 ET that this is what they are expecting. We will continue to monitor this to ensure the issue does not recur until we have more details from Twilio.

IDENTIFIED 7 days ago - at 04/23/2025 10:09PM

Braze has identified an issue impacting email latency for customers utilising Sendgrid as an Email Service Provider (ESP).

Sendgrid has updated their Statuspage, communicating the issue here: https://status.sendgrid.com/incidents/6fj45kvpw8n3. Braze is actively monitoring the impact of the issue and working with Sendgrid to resolve.

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