Outage in Braze
US05 Dashboard latency
Resolved MajorIncident Report
Summary AI Generated
Braze experienced a major incident affecting dashboard access for users on the US05 cluster starting around 16:15 EST, preventing users from reaching the Braze Dashboard. Messaging services and other functionality remained unaffected during the outage. Engineers implemented a fix by 16:47 ET and confirmed full resolution after 18 minutes of monitoring, with all services returning to normal operation.
Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US05 Cluster, starting around 16:15 EST. At this time, no other services are impacted, and messaging sending is not impacted.
Engineers are actively working to restore service.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 03/17/2026 09:04PM
No further issues have been experienced, and all services are operating normally. The incident is now resolved.
MONITORING
1 day ago - at 03/17/2026 08:57PM
As of 16:47 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.
INVESTIGATING
1 day ago - at 03/17/2026 08:49PM
Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US05 Cluster, starting around 16:15 EST. At this time, no other services are impacted, and messaging sending is not impacted.
Engineers are actively working to restore service.
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