Outage in Braze

US07 Dashboard latency and errors

Resolved Minor

March 20, 2026 - Started 5 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Braze experienced dashboard latency and access issues affecting the US07 cluster starting at 13:41 EST, preventing users from reaching the Braze Dashboard. Messaging services remained unaffected throughout the incident. Engineers implemented a fix by 15:12 ET and confirmed full service restoration after 1.1 hours of monitoring.

Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US07 Cluster, starting around 13:41 EST. At this time, no other services are impacted, and messaging sending is not impacted. Engineers are actively working to restore service.

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 03/20/2026 07:29PM

No further issues have been experienced, and all services are operating normally. The incident is now resolved.

MONITORING 5 days ago - at 03/20/2026 07:19PM

As of 15:12 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.

INVESTIGATING 5 days ago - at 03/20/2026 06:25PM

Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US07 Cluster, starting around 13:41 EST. At this time, no other services are impacted, and messaging sending is not impacted.

Engineers are actively working to restore service.

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