Outage in Braze

EU02 customer unsubscribe errors

Resolved Minor

March 24, 2026 - Started 1 day ago - Lasted 16 minutes
Official incident page

Incident Report

Summary AI Generated

Braze EU02 customers experienced errors when accessing or attempting to unsubscribe via the email preference center starting around 16:45 UTC. The issue affected end users' ability to manage their email preferences and unsubscribe from communications. Engineers implemented a fix within 16 minutes and confirmed all services returned to normal operation.

Starting around 16:45 UTC, Braze Engineers began observing an issue where EU02 end users may experience errors when accessing or attempting to unsubscribe via the email preference center.

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 03/24/2026 05:58PM

No further issues have been experienced, and all services are operating normally. The incident is now resolved.

MONITORING 1 day ago - at 03/24/2026 05:50PM

As of 17:47 UTC, Braze Engineers have implemented a fix and are monitoring service health for improvement.

INVESTIGATING 1 day ago - at 03/24/2026 05:45PM

Starting around 16:45 UTC, Braze Engineers began observing an issue where EU02 end users may experience errors when accessing or attempting to unsubscribe via the email preference center.

Latest Braze outages

US07 Dashboard latency and errors - 5 days ago

US05 Dashboard latency - 8 days ago

Outbound email latency for non-EU Bird (Sparkpost) customers - 29 days ago

EU01 & EU02 Dashboard Errors - about 1 month ago

US02 Dashboard and SDK increased errors - about 2 months ago

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