Braze EU02 customers experienced errors when accessing or attempting to unsubscribe via the email preference center starting around 16:45 UTC. The issue affected end users' ability to manage their email preferences and unsubscribe from communications. Engineers implemented a fix within 16 minutes and confirmed all services returned to normal operation.
No further issues have been experienced, and all services are operating normally. The incident is now resolved.
As of 17:47 UTC, Braze Engineers have implemented a fix and are monitoring service health for improvement.
Starting around 16:45 UTC, Braze Engineers began observing an issue where EU02 end users may experience errors when accessing or attempting to unsubscribe via the email preference center.
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