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Outage in Braze

US02 Dashboard and SDK increased errors

Resolved Major
February 03, 2026 - Started 5 days ago - Lasted 23 minutes
Official incident page

Incident Report

Starting at 10:25 ET Braze Engineers began observing errors impacting the US02 Dashboard and SDK services. Braze Engineers are currently investigating the issue and SDK service has been restored. We will provide further updates in 15 minutes.
Components affected
Braze Dashboard Braze SDK Data Collection

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 02/03/2026 04:02PM

We can confirm service have continued to remain stable and the issue is now considered resolved.

Impact:
SDK: Engineers observed an increase in SDK errors between 10:25 ET and 10:36 ET. The SDK will automatically retry failed requests and no action is required.
Dashboard: Engineers observed an increased in Dashboard errors between 10:26 ET and 10:43 ET. Dashboard users may have experienced timeouts and dashboard errors during this window.

Message sending and the REST API were not impacted by this issue.

MONITORING 5 days ago - at 02/03/2026 03:47PM

Dashboard Service has been restored since 10:43 ET. Braze Engineers are continuing to monitor the stability of services.

INVESTIGATING 5 days ago - at 02/03/2026 03:41PM

Starting at 10:25 ET Braze Engineers began observing errors impacting the US02 Dashboard and SDK services. Braze Engineers are currently investigating the issue and SDK service has been restored.

We will provide further updates in 15 minutes.

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