Outage in Braze

EU01 & EU02 Dashboard Errors

Resolved Minor

February 18, 2026 - Started 4 days ago - Lasted about 7 hours
Official incident page

Incident Report

We have received reports of errors when navigating the EU01 and EU02 Dashboards. Braze engineers are observing a small increase in errors and are actively investigating the issue.

Components affected

Braze Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 02/18/2026 07:22PM

We can confirm services have continued to remain stable and the issue is now considered resolved.

MONITORING 4 days ago - at 02/18/2026 06:13PM

The errors have stabilised to normal operating levels. We are continuing to monitor the situation closely and are actively investigating with our networking provider.

IDENTIFIED 4 days ago - at 02/18/2026 05:51PM

We've identified an issue isolated impacting our edge network impacting customers accessing the dashboard from Europe. We have escalated the issue to our network provider and are investigating with urgency.

INVESTIGATING 4 days ago - at 02/18/2026 03:20PM

We are continuing to investigate this issue with urgency and have escalated to our network service provider.

INVESTIGATING 4 days ago - at 02/18/2026 12:39PM

We are continuing to investigate the issue.

INVESTIGATING 4 days ago - at 02/18/2026 12:07PM

We have received reports of errors when navigating the EU01 and EU02 Dashboards. Braze engineers are observing a small increase in errors and are actively investigating the issue.

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