Outage in Braze
Issue impacting EU01
Resolved MajorIncident Report
Summary AI Generated
Braze's EU01 cluster experienced a major incident affecting data processing, REST APIs, SDK data collection, dashboard functionality, and outbound messaging for 3.2 hours. The issue caused degraded performance and message backlogs across all affected services. Engineers identified and resolved the underlying problem, cleared the message backlog, and restored all services to normal operational status.
We are currently investigating an issue with the EU01 cluster.
Components affected
Braze Dashboard Braze SDK Data Collection Braze Data Processing Braze REST APIs Braze Outbound MessagingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/20/2026 07:24PM
The message backlog has been cleared, and data processing has returned to normal operational bounds. All services continue to remain stable, and this incident is considered resolved.
MONITORING
6 days ago - at 04/20/2026 06:02PM
Braze engineers are continuing to work through the remaining messages in the backlog. We are now seeing improvements in processing speeds, though data processing remains in a degraded performance state while the backlog is fully cleared.
MONITORING
6 days ago - at 04/20/2026 05:33PM
Braze engineers are processing the remaining backlog of messages. Data processing remains in a degraded state due to backlog and latency issues.
MONITORING
6 days ago - at 04/20/2026 05:13PM
Braze engineers have identified the issue. Services remain degraded but are improving.
IDENTIFIED
6 days ago - at 04/20/2026 04:49PM
Braze engineers are actively investigating the issue and working to restore services.
INVESTIGATING
6 days ago - at 04/20/2026 04:18PM
We are currently investigating an issue with the EU01 cluster.
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