Outage in Brightly Software

Mobile311 Notification Issue

Resolved Minor
October 26, 2023 - Started about 1 year ago - Lasted 4 days
Official incident page

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Outage Details

We have identified an issue where notifications from Mobile311 are not being received by users. We are investigating this issue as a top priority and will continue to post updates on this page.
Components affected
Brightly Software Mobile311
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/30/2023 02:10PM

This incident has been resolved.

MONITORING about 1 year ago - at 10/27/2023 07:19PM

Our team has implemented a fix for this issue and emails are sending as expected. We will continue to monitor all systems. Thanks again for your patience!

INVESTIGATING about 1 year ago - at 10/26/2023 02:02PM

We have identified an issue where notifications from Mobile311 are not being received by users. We are investigating this issue as a top priority and will continue to post updates on this page.

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