Outage in Brightly Software

TheWorxHub - Slowness and issues with adding Work Orders

Resolved Minor
May 14, 2024 - Started 7 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Our team is currently investigating slowness and issues with adding work orders in TheWorxHub. This issue is a high priority for us, and we are actively working towards finding a resolution.
Components affected
Brightly Software TheWorxHub - Senior Living USA Brightly Software TheWorxHub - Senior Living Canada
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/14/2024 06:06PM

This incident has been resolved. Thank you for your patience during this time.

MONITORING 7 months ago - at 05/14/2024 05:37PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 05/14/2024 05:15PM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 months ago - at 05/14/2024 05:00PM

We are extending the emergency maintenance for TheWorxHub until further notice. During this time TheWorxHub will be unavailable. Please subscribe to our status page at status.brightlysoftware.com for real-time information during this maintenance window as well as any future status updates from TheWorxHub. If you have any questions, please contact our Legendary Support team at support@brightlysoftware.com.

IDENTIFIED 7 months ago - at 05/14/2024 04:11PM

TheWorxHub will have an emergency maintenance window on Tuesday, May 14th from 12:15 PM EST to 12:45 PM EST. During this time TheWorxHub will be unavailable. Please subscribe to our status page at status.brightlysoftware.com for real-time information during this maintenance window as well as any future status updates from TheWorxHub. If you have any questions, please contact our Legendary Support team at support@brightlysoftware.com.

INVESTIGATING 7 months ago - at 05/14/2024 03:58PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 05/14/2024 01:06PM

Our team is currently investigating slowness and issues with adding work orders in TheWorxHub. This issue is a high priority for us, and we are actively working towards finding a resolution.

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