Outage in Brightly Software

Energy Manager - 'Incorrect Syntax' error when exporting

Resolved Minor
January 09, 2025 - Started 2 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating an issue with users receiving an 'incorrect syntax' error when trying to export through Data Export and Custom Reports options. This is a top priority and are working to resolve as quickly as possible. We will continue to post updates on this page.
Components affected
Brightly Software Energy Manager
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 01/10/2025 09:58PM

This issue has been resolved. Thank you for your patience.

IDENTIFIED 2 months ago - at 01/09/2025 07:40PM

We have identified the root cause of the issue and our team is actively working on implementing a fix. We appreciate your patience and understanding during this time. Thank you for your continued support!

INVESTIGATING 2 months ago - at 01/09/2025 04:07PM

We are currently investigating an issue with users receiving an 'incorrect syntax' error when trying to export through Data Export and Custom Reports options. This is a top priority and are working to resolve as quickly as possible. We will continue to post updates on this page.

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