Outage in Brightly Software

Asset Essentials Mobile App - Error when logging in

Resolved Minor
March 05, 2025 - Started 7 days ago - Lasted about 7 hours
Official incident page

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Outage Details

Our teams are currently investigating an issue affecting the Asset Essentials mobile app, where some users are encountering an "unauthorized user" error message during login. We will continue to provide updates as more information becomes available. Thank you for your patience!
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 03/05/2025 11:13PM

This issue has been resolved. Thank you for your patience. Please reach out to support@brightlysoftware.com if you have any questions.

INVESTIGATING 7 days ago - at 03/05/2025 04:13PM

Our teams are currently investigating an issue affecting the Asset Essentials mobile app, where some users are encountering an "unauthorized user" error message during login. We will continue to provide updates as more information becomes available. Thank you for your patience!

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