Outage in Brightly Software

Asset Essentials - Email Notifications Delayed

Resolved Minor
March 20, 2025 - Started 3 months ago - Lasted about 8 hours
Official incident page

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Outage Details

Our teams are currently investigating delays in the delivery of Asset Essentials emails. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.
Components affected
Brightly Software Asset Essentials
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/20/2025 08:07PM

This issue has been resolved. Thank you for your patience. If you have any questions, please reach out to assetessentialshelp@brightlysoftware.com.

IDENTIFIED 3 months ago - at 03/20/2025 01:36PM

Our teams are continuing to investigate delays in the delivery of Asset Essentials emails. We have identified this is impacting a small percentage of work order status update emails; all other email notifications should be sending normally. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.

INVESTIGATING 3 months ago - at 03/20/2025 12:21PM

Our teams are currently investigating delays in the delivery of Asset Essentials emails. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.

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