Outage in Brightly Software

Asset Essentials - Email Notifications Delayed

Resolved Minor
March 26, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

Our teams are currently investigating delays in the delivery of Asset Essentials emails. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.
Components affected
Brightly Software Asset Essentials
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/26/2025 07:31PM

This issue has been resolved. Thank you for your patience. If you have any questions, please reach out to assetessentialshelp@brightlysoftware.com.

MONITORING about 1 month ago - at 03/26/2025 05:16PM

Our team has implemented a fix, and emails should now be sending without issue. However, emails sent between 8:00 AM EST and 12:40 PM EST may not be delivered successfully.
If you believe any important emails were missed during this time, please log in to resend them at your convenience.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

INVESTIGATING about 1 month ago - at 03/26/2025 04:47PM

Our teams are currently investigating delays in the delivery of Asset Essentials emails. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.

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