Outage in Brightly Software

MaintenanceDirect - Purpose Codes auto-populating on Work Orders

Resolved Minor
April 21, 2025 - Started about 2 months ago - Lasted about 19 hours
Official incident page

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Outage Details

Our team is investigating an issue where Purpose Codes are auto-populating and unable to be de-selected from Work Orders in MaintenanceDirect. New Work Orders will be created with the first Purpose Code in the list. You are able to change the Purpose Code to another value when needed. This issue is being investigated as a top priority and we will continue to post updates on this page. Thank you for your patience.
Components affected
Brightly Software MaintenanceDirect
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/22/2025 12:11PM

This issue has been resolved. Thank you for your patience. Please contact support@brightlysoftware.com if you have any questions.

INVESTIGATING about 2 months ago - at 04/21/2025 05:24PM

Our team is investigating an issue where Purpose Codes are auto-populating and unable to be de-selected from Work Orders in MaintenanceDirect. New Work Orders will be created with the first Purpose Code in the list. You are able to change the Purpose Code to another value when needed. This issue is being investigated as a top priority and we will continue to post updates on this page. Thank you for your patience.

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