Degradation of Service

We are receiving reports that order downloads are experiencing delays, and payment processing may be affected at this time. We are investigating these reports and will provide additional updates as they become available.

While we are receiving reports of improved performance, we are still investigating our integrations to ensure that the issue has been fully resolved. We will provide updates accordingly.

We believe that we have successfully identified the affected services and are actively deploying a fix. We will monitor for stability and improved performance and will update you once the issue has been fully resolved.

We are continuing to investigate this issue.

We are currently investigating reports of US based accounts being unable to access the Brightpearl UI, and order processing delays due to the degradation of service. We will update you as additional information becomes available to us. Thank you for your ongoing patience.