Outage in Brightpearl

Degradation of Service

Resolved Minor
April 20, 2022 - Started over 3 years ago - Lasted about 17 hours
Official incident page

Incident Report

We are currently receiving reports of delays in automation and order allocation, as well as intermittent timeouts within the Brightpearl UI. We are investigating these reports and will provide additional updates as they becomes available.
Components affected
Brightpearl Shopify Brightpearl Magento 1 Brightpearl Magento 2 Brightpearl User Interface (UI)
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Latest Updates ( sorted recent to last )
INVESTIGATING over 3 years ago - at 04/21/2022 09:55AM

We have identified the cause of the timeouts within the Brightpearl UI as a spike in the database which has since subsided and resolved.

We're continuing to investigate the delays in order allocation.

INVESTIGATING over 3 years ago - at 04/20/2022 09:21PM

We are continuing to investigate intermittent timeouts and delays in automation/order allocation.

INVESTIGATING over 3 years ago - at 04/20/2022 04:43PM

We are currently receiving reports of delays in automation and order allocation, as well as intermittent timeouts within the Brightpearl UI. We are investigating these reports and will provide additional updates as they becomes available.

Latest Brightpearl outages

Slow loading and allocation times - over 2 years ago
Slow Loading Times - over 2 years ago
Delay in Shopify orders downloading into Brightpearl - almost 3 years ago
Channel Alerts page failing to load - almost 3 years ago
Slow performance - almost 3 years ago

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