Outage in Brightpearl

Outbound SMTP Email Issue

Resolved Minor
July 26, 2022 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We're aware of an issue preventing emails from being sent via SMTP accounts through Brightpearl for some users. These present with an error message indicating that mail could not be sent. Our engineering teams are investigating.
Components affected
Brightpearl US Mail Server (SMTP) Brightpearl EU Mail Server (SMTP)
The Status Page Aggregator Built for IT Teams

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 07/26/2022 11:43AM

We have implemented a solution for the email issue and are monitoring the results.

INVESTIGATING about 3 years ago - at 07/26/2022 10:52AM

We're aware of an issue preventing emails from being sent via SMTP accounts through Brightpearl for some users. These present with an error message indicating that mail could not be sent. Our engineering teams are investigating.

Latest Brightpearl outages

Slow loading and allocation times - over 2 years ago
Slow Loading Times - over 2 years ago
Delay in Shopify orders downloading into Brightpearl - almost 3 years ago
Channel Alerts page failing to load - almost 3 years ago
Slow performance - almost 3 years ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook