Outage in Brightpearl

Outbound SMTP Email Issue

Resolved Minor
July 26, 2022 - Started over 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We're aware of an issue preventing emails from being sent via SMTP accounts through Brightpearl for some users. These present with an error message indicating that mail could not be sent. Our engineering teams are investigating.
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 07/26/2022 11:43AM

We have implemented a solution for the email issue and are monitoring the results.

INVESTIGATING over 2 years ago - at 07/26/2022 10:52AM

We're aware of an issue preventing emails from being sent via SMTP accounts through Brightpearl for some users. These present with an error message indicating that mail could not be sent. Our engineering teams are investigating.

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