Outage in Brightpearl

Degraded API performance

Resolved Major
October 07, 2022 - Started about 3 years ago - Lasted 42 minutes
Official incident page

Incident Report

We're currently investigating an issue an issue related to API services. This will affect communication with various e-commerce & payment integrations as well as external apps.
Components affected
Brightpearl Shopify Brightpearl Shopify (Legacy) Brightpearl Mailstore Brightpearl Warewolf Brightpearl Automation Brightpearl Demand Planner Brightpearl eBay Brightpearl AvaTax Brightpearl Magento 2 Brightpearl Boxora Brightpearl Live Shipping Rates Brightpearl User Interface (UI) Brightpearl Payments Brightpearl Magento 1 (Legacy) Brightpearl ShipWorks Brightpearl EKM Powershop Brightpearl USE Server Brightpearl US Mail Server (SMTP) Brightpearl EU Mail Server (SMTP) Brightpearl Magento 1 Brightpearl POS Brightpearl API Brightpearl Legacy EPOS Brightpearl BigCommerce (Legacy) Brightpearl HMRC Integration Brightpearl ShipStation Brightpearl Mailchimp Brightpearl BigCommerce Brightpearl EUW Server Brightpearl ShipTheory Brightpearl Amazon
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Latest Updates ( sorted recent to last )
INVESTIGATING about 3 years ago - at 10/07/2022 04:53PM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 10/07/2022 04:48PM

We're currently investigating an issue an issue related to API services. This will affect communication with various e-commerce & payment integrations as well as external apps.

Latest Brightpearl outages

Slow loading and allocation times - over 2 years ago
Slow Loading Times - over 2 years ago
Delay in Shopify orders downloading into Brightpearl - almost 3 years ago
Channel Alerts page failing to load - almost 3 years ago
Slow performance - almost 3 years ago

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