Outage in Brightpearl

Degraded API performance

Resolved Major

October 07, 2022 - Started over 3 years ago - Lasted 42 minutes
Official incident page

Incident Report

We're currently investigating an issue an issue related to API services. This will affect communication with various e-commerce & payment integrations as well as external apps.

Components affected

Brightpearl User Interface (UI) Brightpearl Boxora Brightpearl EU Mail Server (SMTP) Brightpearl EUW Server Brightpearl Amazon Brightpearl API Brightpearl BigCommerce Brightpearl Automation Brightpearl US Mail Server (SMTP) Brightpearl USE Server Brightpearl AvaTax Brightpearl BigCommerce (Legacy) Brightpearl Payments Brightpearl ShipTheory Brightpearl POS Brightpearl eBay Brightpearl ShipStation Brightpearl ShipWorks Brightpearl Warewolf Brightpearl EKM Powershop Brightpearl Live Shipping Rates Brightpearl Shopify Brightpearl Mailchimp Brightpearl Mailstore Brightpearl Legacy EPOS Brightpearl Shopify (Legacy) Brightpearl Demand Planner Brightpearl Magento 1 Brightpearl HMRC Integration Brightpearl Magento 2 Brightpearl Magento 1 (Legacy)

Latest Updates ( sorted recent to last )

INVESTIGATING over 3 years ago - at 10/07/2022 04:53PM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 10/07/2022 04:48PM

We're currently investigating an issue an issue related to API services. This will affect communication with various e-commerce & payment integrations as well as external apps.

Latest Brightpearl outages

Slow loading and allocation times - about 3 years ago

Slow Loading Times - about 3 years ago

Delay in Shopify orders downloading into Brightpearl - about 3 years ago

Channel Alerts page failing to load - about 3 years ago

Slow performance - over 3 years ago

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