Outage in Brightpearl
Issue with Emails in Brightpearl
Resolved MinorIncident Report
We are currently investigating reports of customers being unable to receive emails through their Brightpearl Mailstore Dropbox.
We will post further updates on this page once we have identified what is causing this.
Components affected
Brightpearl EU Mail Server (SMTP)
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Latest Updates ( sorted recent to last )
MONITORING
about 3 years ago - at 10/10/2022 01:04PM
A fix has been implemented and we are monitoring the results closely.
Thank you for your patience during this time.
IDENTIFIED
about 3 years ago - at 10/10/2022 11:02AM
We have identified the cause of the emailing issue.
We will post further update on this page once the resolution monitoring has begun.
IDENTIFIED
about 3 years ago - at 10/10/2022 10:52AM
We are currently investigating reports of customers being unable to receive emails through their Brightpearl Mailstore Dropbox.
We will post further updates on this page once we have identified what is causing this.
Latest Brightpearl outages
Slow loading and allocation times - over 2 years ago
Slow Loading Times - over 2 years ago
Delay in Shopify orders downloading into Brightpearl - almost 3 years ago
Channel Alerts page failing to load - almost 3 years ago
Slow performance - almost 3 years ago
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