Outage in Brightpearl

Issue with Emails in Brightpearl

Resolved Minor
October 10, 2022 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating reports of customers being unable to receive emails through their Brightpearl Mailstore Dropbox. We will post further updates on this page once we have identified what is causing this.
Components affected
Brightpearl EU Mail Server (SMTP)
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 10/10/2022 01:04PM

A fix has been implemented and we are monitoring the results closely.

Thank you for your patience during this time.

IDENTIFIED about 2 years ago - at 10/10/2022 11:02AM

We have identified the cause of the emailing issue.

We will post further update on this page once the resolution monitoring has begun.

IDENTIFIED about 2 years ago - at 10/10/2022 10:52AM

We are currently investigating reports of customers being unable to receive emails through their Brightpearl Mailstore Dropbox.

We will post further updates on this page once we have identified what is causing this.

Latest Brightpearl outages

Slow loading and allocation times - almost 2 years ago
Slow Loading Times - almost 2 years ago
Slow performance - about 2 years ago

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