Outage in Brightpearl

Pay now links on invoice templates aren't loading payment pop up screens

Resolved Minor
October 12, 2022 - Started about 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating reports from customers who have stated that the pay now links on their invoices aren't loading the expected pop up screen which enables payment details to be entered. We will post further updates on this page once we have identified what is causing this. Apologies for any inconvenience caused by this issue.
Components affected
Brightpearl Payments
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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 10/12/2022 02:40PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 10/12/2022 02:25PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 3 years ago - at 10/12/2022 12:33PM

We are currently investigating reports from customers who have stated that the pay now links on their invoices aren't loading the expected pop up screen which enables payment details to be entered.

We will post further updates on this page once we have identified what is causing this.

Apologies for any inconvenience caused by this issue.

Latest Brightpearl outages

Slow loading and allocation times - over 2 years ago
Slow Loading Times - over 2 years ago
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Channel Alerts page failing to load - almost 3 years ago
Slow performance - almost 3 years ago

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