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Outage in Brightpearl

PDF and File Export Degradation

Resolved Minor
October 25, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue with data being exportable from within the Brightpearl UI. This issue also appears to affect PDF files and attachment functionality as well. Please know that we are actively working towards a resolution and will update you as additional information becomes available to us.
Components affected
Brightpearl User Interface (UI)

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 10/25/2022 03:30PM

We are currently reviewing the changes that have been made to restore functionality of PDF files and data export requests at this time.

IDENTIFIED over 3 years ago - at 10/25/2022 03:30PM

We have identified the issue and implemented changes that will restore full functionality of PDF files and data export requests. We will monitor and verify that these changes were indeed successful and update you accordingly. Thank you for your ongoing patience.

INVESTIGATING over 3 years ago - at 10/25/2022 02:10PM

We are currently investigating an issue with data being exportable from within the Brightpearl UI. This issue also appears to affect PDF files and attachment functionality as well. Please know that we are actively working towards a resolution and will update you as additional information becomes available to us.

Latest Brightpearl outages

Slow loading and allocation times - almost 3 years ago
Slow Loading Times - about 3 years ago
Delay in Shopify orders downloading into Brightpearl - about 3 years ago
Channel Alerts page failing to load - about 3 years ago
Slow performance - about 3 years ago

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