Outage in Brightpearl

Shopify/BigCommerce/Magento Orders Not Downloading into Brightpearl

Resolved Minor
November 09, 2021 - Started over 3 years ago - Lasted 5 months
Official incident page

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Outage Details

We have identified and are currently investigating an issue where Shopify, BigCommerce, and Magento orders are not downloading into Brightpearl. In addition, the single order import tool is unable to complete successful imports. We will provide additional updates as they become available. Thank you for your ongoing patience.
Latest Updates ( sorted recent to last )
INVESTIGATING over 3 years ago - at 11/09/2021 11:13PM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 11/09/2021 11:08PM

We have identified and are currently investigating an issue where Shopify, BigCommerce, and Magento orders are not downloading into Brightpearl. In addition, the single order import tool is unable to complete successful imports. We will provide additional updates as they become available. Thank you for your ongoing patience.

Latest Brightpearl outages

Slow Loading Times - over 2 years ago
Slow performance - over 2 years ago

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