User, Device, and Call Flow Configuration issues

We have received reports from several partners that user profile configuration, device provisioning attached to the users, and BLF key configuration attached to those devices are not showing up properly in the control portal. We are actively restoring that across all accounts in all regions.

All the user / device configuration data across all accounts prior to the present issue is being retrieved from the system state backups for each account. Once the retrieval is completed, we will be completing a mass restoration of all user / device settings.

Retrieval of user / device configuration data from backup is still occurring. Our support team has been able to make temporary adjustments to accounts in the meantime pertaining to accepting calls from Ring Groups and other small adjustments that can be made in the meantime to address call flow

We have begun the process of testing a non disruptive setting restoration on a few customers.

We have begun an initial wave of account restoration of settings of users, statuses, and devices. More updates to come shortly

Our initial settings restoration wave is completed. We are going back and doing some spot checking to see if that was successful.

All of our spot checking from wave one restoration looks good. We are preparing wave two for accounts that were not including in the wave one batch