Outage in bvoip
Issue with Teams Direct Routing
Resolved Maintenance
March 23, 2026 - Started 8 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
bvoip experienced a Teams Direct Routing issue caused by a certification permissions problem, affecting users who rely on Microsoft Teams as their softphone. The service provider resolved the issue for accounts in Denver, Los Angeles, Vancouver, and Sydney, while accounts in other data centers were scheduled for overnight maintenance to avoid disrupting business hours. Users were advised to use alternative webclient, mobile, or desktop apps as backup options during the 26.3-hour incident.
We are investigating an issue with accounts with Teams Direct Routing issue which affects users that use Microsoft teams as a softphone. Please use the non Microsoft webclient / mobile / desktop apps as a backup option until we determine the cause and a resolution path.
Components affected
bvoip Microsoft TeamsNeed to monitor bvoip outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
8 days ago - at 03/23/2026 01:36PM
We are investigating an issue with accounts with Teams Direct Routing issue which affects users that use Microsoft teams as a softphone. Please use the non Microsoft webclient / mobile / desktop apps as a backup option until we determine the cause and a resolution path.
8 days ago - at 03/23/2026 01:58PM
We have identified the issue causing this problem is we a certification permissions issue. After this is fixed, services of each affected account need to be restarted which affects call traffic for 3-5 minutes. We applied and performed that for all accounts in Denver, Los Angeles, Vancouver, and Sydney(APAC) that were using Teams direct routing. For accounts that have Teams Direct Routing in any other data center since day time business hours are in effect we will not perform that task until a maintenance window overnight. You can elect to trigger that yourselves if you wish in the meantime through the Control Portal.
Latest bvoip outages
1Stream User Not Found Message via SSO - 6 days ago
Control Portal Inaccessible North America - 6 days ago
IQ Integration Portal North America - 6 days ago
Sydney Physical Device Registration Issue - 13 days ago
User, Device, and Call Flow Configuration issues - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
