Outage in Calix
Unable to access the Calix Cloud platform after the 23.2 Cadence Maintenance activity.
Resolved Major
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Outage Details
Components affected
Calix CSC API Calix Support Cloud (calixcloud-ca.calix.com) Calix Operations Cloud Calix Upload API Calix Marketing Cloud (calixcloud.calix.com) Calix Usage API Calix CommandIQ Calix Support Cloud (calixcloud.calix.com) Calix CSC API Calix Upload API Calix Operations Cloud Calix Deployment Cloud Calix Command IQ (Canada) Calix Usage API Calix Marketing Cloud (calixcloud-ca.calix.com) Calix Deployment CloudLatest Updates ( sorted recent to last )
This issue reported yesterday has been confirmed resolved after many hours of Monitoring. We continue to track an issue related to the Trust incident posted today: https://trust.calix.com/incidents/9s3np3m02xhz. Further updates will continue to be provided via the Community.
A fix has been implemented and all the components and the systems are stable for the last 3 hours. We are continuously monitoring our system's performance.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented. For further details, please reference the following Community post: https://community.calix.com/s/question/0D54u00009Zpq2tCAB/unable-to-access-the-calix-cloud-and-commandiqcommandworx-platform-after-the-232-cadence-maintenance-activity
This issue has been resolved in our International/ Canadian platform with the exception of new CommandIQ deployments and real-time traffic flows.
All existing deployments are working without issues.
US / Domestic platform is still unavailable. We will provide more updates on our community
During the 23.2 Cadence Maintenance activity, our Cloud team encountered an issue that will prevent all users from accessing the Calix Cloud on both Domestic and International platforms.
At this moment we are estimating that the Cloud platform will be unavailable until 7 AM PST.
Our team is utilizing all available resources to resolve the issue as soon as possible.
Please refer to our community for more details and updates:
https://community.calix.com/s/question/0D54u00009Zpq2tCAB/unable-to-access-the-calix-cloud-platform-after-the-232-cadence-maintenance-activity
We apologize for the inconvenience. We will provide further updates as soon as they are available.
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