Outage in Calix

CommandIQ / CommandWorx applications return "App is unable to connect at this time" or "Please on-board your router" errors.

Resolved Major
June 12, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating issues with CommandIQ / CommandWorx applications. When attempting to log in to the app, opening the home page or registering a new account, you will encounter errors. For further details, please refer to the community: https://community.calix.com/s/question/0D54u00009hAJxLCAW/commandiq-commandworx-applications-return-app-is-unable-to-connect-at-this-time-or-please-onboard-your-router-errors
Components affected
Calix CommandIQ
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 06/12/2023 04:18PM

This incident has been resolved.

MONITORING about 2 years ago - at 06/12/2023 03:11PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 06/12/2023 02:24PM

We are currently investigating issues with CommandIQ / CommandWorx applications. When attempting to log in to the app, opening the home page or registering a new account, you will encounter errors.
For further details, please refer to the community:
https://community.calix.com/s/question/0D54u00009hAJxLCAW/commandiq-commandworx-applications-return-app-is-unable-to-connect-at-this-time-or-please-onboard-your-router-errors

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