Outage in CallPotential
Agent Connecting Issues
Resolved Minor
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Outage Details
Components affected
CallPotential V2 Call CenterLatest Updates ( sorted recent to last )
This incident has been resolved.
All issues have been resolved and are functioning as expected. We will continue to monitor to ensure complete resolution.
We have identified the root cause of the issue and have corrected it. There is still a good amount of data that needs to resync prior to full recovery, but we are seeing call come through again and outbound calls are able to be made.
We are currently experiencing a sync issue which is affecting agents ability to make or receive calls. Our engineering team is looking into this matter with the highest priority and hope to identify and resolve the issue as quick as possible.
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